Learning Center

What types of educational products are available?

• There are many different products available on the NAHAM Learning Center. All options are available for viewing and filtering through the "Catalog" function and include certification preparation courses, Patient Access courses, live and recorded webinars, and conference recordings. The topics and level of experience vary by program.

How do I log in?

• Your login information for the NAHAM Learning Center is your user profile for NAHAM.org. To access the NAHAM Learning Center, you must be logged into your NAHAM account through the NAHAM website. Once logged in, you will be able to sign-in to the NAHAM Learning Center.

How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?

• To define your interest areas, visit "Profile" on the left-hand navigation. From there, you will be able to adjust "Category Interests" based on your preferences.

How do I register for an upcoming webinar?

• Purchase a recording by clicking “Register” and then proceeding to your cart. After payment is processed, the webinar product will appear within the Dashboard section of the NAHAM Learning Center. You will click into the product to join the live webinar at the scheduled time. If you are a member registering for a live webinar and no payment is due, you will still need to proceed to your cart to complete the registration, but will not need to enter payment information to make any payment. Once you complete the registration via your cart, the webinar will be available in your Dashboard.

What are the system requirements for accessing a webinar?

• Most NAHAM live webinars are run through Zoom. You can test your connection here. Recordings are produced into mp4 files and displayed in the NAHAM Learning Center.

How do I view an upcoming live webinar I registered for?

• To access a live webinars, you will need to (1) login to the NAHAM Learning Center with your NAHAM login, then (2) select your "Dashboard" on the menu on the lefthand side of your screen, then (3) click on the webinar title, and (4) 15 minutes before the webinar begins, you will have access to the webinar link and will be able to join the event via Zoom.

How do I purchase/register for a course/recording?

• Purchase a recording by clicking “Register” and proceed through checking out your cart. After payment is processed, all purchased courses and products will be displayed within your "Dashboard."

Can users still purchase recordings after a live event takes place?

• Yes, live event webinars will convert into recordings and will be made available for purchase.

How do I view/download the certificate associated with my product?

• You must complete all components within the product to obtain a certificate. Once the course, webinar, or other content is fully complete, you will see that it has a green check mark to indicate this. You will then have the option to click into the "Certificate" section of the product and will be able to download your certificate there.

Does NAHAM offer refunds for online learning purchases?

• Per the NAHAM Refund Policy, educational products are not eligible for refund.

Do you accept purchase orders for online education?

• No, NAHAM does not accept purchase orders for online education.

How do I purchase a product for multiple team members, or on behalf of someone else?

• All educational products must be purchased directly within the account of the person completing the course. To pay on behalf of a group, you may submit a check or ACH with a lump sum payment for multiple individual invoices. Please note that the individual invoice details for each person must be included with the payment so that it can be applied correctly upon receipt. Please reach out to info@naham.org with additional questions.

Where Can I Find My Learning History?

• Go to the "Dashboard" tab on the side menu of your screen.