Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on November 12. 

Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Patient Access Leadership Webinar Series.

This series is designed for Patient Access leaders who want to strengthen essential leadership skills and explore leadership cultures from a variety of organizations. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Register now to attend this brand-new Leadership Webinar series live. This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organizations. 

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
leaders with ideas to drive improvement in their own organizations.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on October 15. 

This webinar is sponsored by FinThrive.

Speakers: Jonathan Wiik, Vice President of Health Insights, FinThrive

Ashwin Kumar Singh, VP of Revenue Cycle Management, Jackson Health

Leading hospitals and health systems are reimagining their revenue strategies by embracing artificial intelligence (AI) and automation. This session explores how forward-thinking organizations are transforming Patient Access through AI-driven solutions—from scheduling and intake to insurance discovery, eligibility and prior authorization. We’ll showcase real-world applications that streamline workflows, reduce administrative burden and improve financial outcomes. Central to these efforts is the role of data: the effectiveness of any AI solution depends on the accuracy, completeness and accessibility of the data it’s built on. We’ll also touch on the emerging role of agentic AI and how it is beginning to shape more dynamic, responsive Patient Access workflows. Attendees will gain insights into how consolidating vendor partnerships, optimizing data infrastructure and leveraging automation can drive measurable ROI and sustainable improvements in front-end healthcare operations.

Learning Objectives:
• Explore how implementing AI and automation in conjunction with payer collaboration can modernize Patient Access operations
• Recognize the critical role of data—its quality, quantity and accessibility—in powering effective AI solutions
• Apply proven strategies and data-backed workflows to achieve measurable results and sustainable improvements in front-end healthcare performance

This sponsored NAHAM webinar provides one (1) NAHAM-approved contact hours.

Presented by:

Heather Porter, Patient Experience Specialist, Children's Healthcare of Atlanta

Kevin Jennings, Director of Patient Access, Children's Healthcare of Atlanta

This de-escalation education session will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings.  By recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Front-Line Staff Webinar Series.

This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

Register now to attend this brand-new Front-Line Webinar series live. This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.