Join NAHAM for the fourth and final installment in the NAHAM New Member Networking Series focusing on NAHAM Educational offerings. Join NAHAM live on October 21 to learn about NAHAM's education and educational benefits for members. After the brief presentation, attendees will break up into breakout rooms to network. Whether you’re looking to connect, learn, or get involved, this series is your gateway to a thriving network. Don’t miss the chance to start building relationships that matter!

Please note this session will not be recorded or available after the conclusion of the webinar.

Join NAHAM for the third installment in the NAHAM New Member Networking Series focusing on NAHAM Certifications. Join NAHAM live on July 22 to learn about the CHAA and CHAM Certifications. After the brief presentation, attendees will break up into breakout rooms to network. Whether you’re looking to connect, learn, or get involved, this series is your gateway to a thriving network. Don’t miss the chance to start building relationships that matter!

Please note this session will not be recorded or available after the conclusion of the webinar.

Join NAHAM for the second installment in the NAHAM New Member Networking Series focusing on volunteering with NAHAM. Join NAHAM live on April 22 to learn about how to get involved and volunteer. After the brief presentation, attendees will break up into breakout rooms to network. Whether you’re looking to connect, learn, or get involved, this series is your gateway to a thriving network. Don’t miss the chance to start building relationships that matter!

Please note this session will not be recorded or available after the conclusion of the webinar.

Join NAHAM quarterly to make the most of your membership benefits and make lasting connections in the community! Each of the sessions will cover distinct topics to allow you to learn more about NAHAM's offerings and connect with other members. Each session includes the following:

1. 20 minute presentation on a NAHAM-topic

2. 10 minute Q&A for attendees after the presentation

3. 25 minute breakout rooms for attendees to network. 

Session 1: NAHAM Systems
This session will include a presentation on utilizing the NAHAM website, NAHAM Learning Center, and Certification Central. After the presentation and Q&A, attendees will self-select breakout rooms consistent with the NAHAM region they reside in to network with each other.

Session 2: Volunteering with NAHAM
This session will provide an overview of volunteering with NAHAM including how to get involved and the types of volunteering activities. After the presentation and Q&A, attendees will self-select a breakout room that represents the volunteering opportunity they are most interested in to network.

Session 3: NAHAM Certifications
This session will cover NAHAM certifications, offering an overview of the benefits of certification, how to become certified and how to maintain your certification. After the presentation and Q&A, attendees will self-select a breakout room consistent with the region they reside in to discuss and network.

Session 4: NAHAM Education
This sessions will give a high level overview of NAHAM educational offerings and the discounts members receive. After the presentation and Q&A, attendees will self-select a breakout room consistent with the region they reside in to network.

Please note: these sessions are interactive Zoom meetings. To make the most of your attendance, we recommend joining with your camera on and the ability to unmute yourself. Sessions will not be recorded. 

This webinar is sponsored by Hollis Cobb. 

Moderator:
Donna Fincher, Key Client Executive, Hollis Cobb

Panelists: 
Philip Quick, Chief Systems Access Operation Officer, University of Chicago Medicine
Lisa Wilson, Director of Patient Access, Bay Health
Heidi Kennedy, MBA, CHFP, CSSGB, Director of Single Business Office, North Mississippi Health Services

Patient Access teams are operating at the center of unprecedented change, and Patient Access leaders are being asked to rethink long-standing processes and adapt to new operational realities.

In this panel discussion, three Patient Access leaders share firsthand perspectives on the forces reshaping the front end of the revenue cycle. Discussions will include:

• what it takes to move from fragmented scheduling practices to consistent, scalable models that support both providers and patients
• the expanding role of the contact center as a central hub for coordinating care
• navigating complex patient needs across multiple specialties and service lines
• the growing impact of payer use of AI to deny or delay prior authorization requests

Attendees will gain practical insights, peer perspectives, and real-world lessons on how Patient Access leaders are adapting strategies today to improve access, support staff, and ensure timely care.

This sponsored NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speaker: Robin Garland, MHA, CHM

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

Purchase this On-Demand Webinar Package to access the recorded content from the entire Front-Line Staff Webinar Series.

This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability. 

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
leaders with ideas to drive improvement in their own organizations.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

Purchase this On-Demand Webinar Package to access recorded content from the entire Patient Access Leadership Webinar Series.

This series is designed for Patient Access leaders who want to strengthen essential leadership skills and explore leadership cultures from a variety of organizations. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

Presented by:

Heather Porter, Patient Experience Specialist, Children's Healthcare of Atlanta

Kevin Jennings, Director of Patient Access, Children's Healthcare of Atlanta

This de-escalation education session will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. By recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.