Patient Access teams are operating at the center of unprecedented change, and Patient Access leaders are being asked to rethink long-standing processes and adapt to new operational realities. In this panel discussion, three Patient Access leaders share firsthand perspectives on the forces reshaping the front end of the revenue cycle.

With upcoming changes to HIPAA regulations and security requirements on the horizon, healthcare organizations must stay ahead to ensure compliance and avoid potential risks. This webinar is intended to provide the anticipated updates, their impact on healthcare operations, and best practices for preparation. Whether you're a healthcare provider, compliance officer, IT professional, or privacy expert, this webinar will equip you with the insights and strategies needed to navigate the evolving regulatory landscape with confidence.

Join us for this live webinar and virtual Q&A session on the newly launched Ambulatory AccessKeys 1.0 where you will have the opportunity to learn more and contribute your insights. The Ambulatory AccessKeys are a set of key performance indicators (KPIs) and guidelines developed specifically for patient access professionals working in ambulatory care environments. These metrics build on the success of NAHAM’s existing AccessKeys, which have long served as a valuable benchmarking tool for acute care settings. Your input will directly influence how NAHAM refines this important benchmarking tool for ambulatory care.

Imposter syndrome affects professionals across industries, but in healthcare, where high stakes and continuous learning are the norm, its impact can be particularly profound. This webinar will explore how imposter syndrome manifests in healthcare leadership, how it affects career growth and team dynamics, and the strategies individuals and organizations can use to combat it. Join us as we uncover the tools to reframe self-doubt, foster resilience, and create inclusive environments that empower leaders to thrive with authenticity.

The Virtual Congress featured three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.