Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

Review of recent Medicaid updates, including changes to Medicaid funding and coverage requirements related to the One Big Beautiful Bill Act (OBBBA). Strategies to effectively navigate and minimize the negative impact of these changes will also be discussed.

With upcoming changes to HIPAA regulations and security requirements on the horizon, healthcare organizations must stay ahead to ensure compliance and avoid potential risks. This webinar is intended to provide the anticipated updates, their impact on healthcare operations, and best practices for preparation. Whether you're a healthcare provider, compliance officer, IT professional, or privacy expert, this webinar will equip you with the insights and strategies needed to navigate the evolving regulatory landscape with confidence.

Register now to attend this brand-new Front-Line Webinar series live. This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

Join us for this live webinar and virtual Q&A session on the newly launched Ambulatory AccessKeys 1.0 where you will have the opportunity to learn more and contribute your insights. The Ambulatory AccessKeys are a set of key performance indicators (KPIs) and guidelines developed specifically for patient access professionals working in ambulatory care environments. These metrics build on the success of NAHAM’s existing AccessKeys, which have long served as a valuable benchmarking tool for acute care settings. Your input will directly influence how NAHAM refines this important benchmarking tool for ambulatory care.