Presented by: Steven Cordero-Wade, RHIT, CCS | Director, Patient Access | Redlands Community Hospital

Co-Presenter: Megan Pruente, MPA, RHIA  | Person Identity Management IT Director | Banner Health

Co-Presenter: Roberta Baranda | Director, Health Information Access | Valley Children's Healthcare

 This session emphasizes the importance of collaboration between Patient Access teams and Health Informatics professionals to ensure the accurate capture of patient demographic information during registration and check-in. By working together, both teams can enhance patient matching and improve overall data integrity, setting the foundation for seamless care coordination and better patient outcomes.  We will review the landscape of patient/person matching, focusing on data quality, challenges like telehealth and self-registration, and the need for improved standards using national standards as recommended by the American Health Information Management Association (AHIMA). The group will be briefed on Congress's MATCH IT Act 2024 to bring the country to national standards. The session will also cover best practices for handling challenging use cases, such as mergers and acquisitions, self-scheduling, and capturing unique or uncommon demographic data. Collaboration between Health Informatics Professionals and Patient Access teams will be emphasized, highlighting how working together can create better tools and processes to ensure patients receive high-quality, accurate care on the correct record. We also dive into industry hot topics and outline the relevancy of standardization in areas such as AI in patient matching, the use of biometrics, Health Information Exchanges (e.g. Social Security Exchange, State HIEs, etc), and interoperability initiatives like TEFCA.eady to navigate this delicate balance between AI efficiency and human touch? Join us as we explore the future of language services together. 

Audience Level: Intermediate

This provides one (1) NAHAM-approved contact hour.