Presented by: Nick McLaughlin | Founder and CEO | BreezHealth

Co-presenter: Missy Surlea, CRCR, CPAS | Director, Patient Access | Augusta Health

This session will share how Augusta Health, a sole community hospital in Virginia's Shenandoah Valley, goes the extra mile to promote their Financial Assistance Program as a means to minimize uncompensated care, get uncollectible accounts out of bad debt, and most importantly ensure that patients know they can come receive care at Augusta regardless of their ability to pay. The presenters will highlight how Augusta's Mission and Vision drive the initiatives they take on as an organization, changes they've made to their Financial Assistance Policy and procedures, how they offer online FAP self-screening throughout the care continuum, and how these efforts are bearing fruit for their patients and their organization. 

Audience Level: Advanced, Intermediate, Beginner

This provides one (1) NAHAM-approved contact hour.