Rajamathangi “Raja” Gounder is a healthcare learning and organizational development professional and speaker. Her work focuses on advancing workforce capability, organizational readiness, and >span class="NormalTextRun SCXW255158952 BCX8"> experience through education and innovation. 

 As a Senior Educator of Learning and Organizational Development at Northwell Health, Raja leads learning and workforce development initiatives supporting Patient Access Services across 21 hospitals. She translates complex healthcare operations into scalable learning solutions and supports the adoption of evolving technologies and workflows. Her work strengthens workforce readiness, promotes operational consistency, and equips healthcare teams to confidently navigate change. 

 Raja’s multidisciplinary career spans direct patient care, healthcare operations, project management, and organizational development. Her experience as a licensed Physical Therapist Assistant provides a clinical foundation for her work. This perspective continues to shape her approach to workforce development, patient experience, and healthcare transformation. 

 Raja holds a Master of Health Administration from Hofstra University and a Master of Arts in Exercise Science and Physical Education from Montclair State University. Her professional and academic interests include workforce development, organizational change, and preparing healthcare professionals for technology-enabled healthcare environments. 

 Beyond her role at Northwell Health, Raja serves on the Board of Directors for the ACE Women’s Network of Connecticut. She also serves as Vice President of Public Relations for Bethel Toastmasters. These leadership roles reflect her commitment to professional advancement, leadership development, and effective communication. 

 As a speaker, Raja explores patient experience, imposter syndrome, workforce development, and AI adoption in healthcare. She brings a systems-level perspective shaped by her experience in clinical care, healthcare operations, and organizational development. Raja is passionate about equipping healthcare professionals to navigate change and positively influence the patient’s journey. 

Amber Hermosillo serves as the Senior Director of Revenue Cycle Education and Quality at Banner Health, where she leads strategy and operations for the Corporate Education & Quality Department. She oversees critical areas including Patient Access Services, Billing and Collections, Quality, and Vendor Management, ensuring revenue cycle education initiatives directly impact operations and daily cash performance.

Amber leads a team of professionals specializing in auditing, reporting, and education. Together, they develop innovative resources and solutions that empower end users, streamline processes, and drive efficiency across the revenue cycle. Her leadership emphasizes continuous improvement, operational excellence, and high-quality outcomes.

With nearly two decades at Banner Health, Amber has consistently focused on education, process optimization, and quality improvement. She is committed to creating an inclusive workplace where diversity and individual strengths are leveraged to achieve organizational goals.

Maria Montalbano is the Senior Educator for Front End Revenue Cycle Learning and Organizational Development at Northwell Health and serves as an Adjunct Professor in the Master of Health Administration program at Delaware Valley University. With a strong passion for healthcare education and workforce development, she is dedicated to equipping healthcare professionals with the knowledge and skills needed to deliver exceptional patient experiences while supporting operational excellence.