This webinar is sponsored by Imprivata. 

Speaker(s): 

Emily Vollmar, Product Marketing Manager, Imprivata 

Christina Berg, Sr. Director, Product Management, Imprivata

Description:

Patient identity plays a critical role in every stage of the care journey, from registration and scheduling through billing, reimbursement, and ongoing care. When identity-related workflows are fragmented, patient access teams may face avoidable administrative work, reimbursement delays, compliance concerns, and patient frustration.

This educational session will explore the challenges healthcare organizations face when managing patient identity across complex access workflows. Drawing on real-world implementation experience, presenters will share practical lessons learned, common obstacles, and best practices for creating more connected and efficient processes.
Attendees will also examine how patient access and service desk teams can collaborate to resolve identity-related issues securely, reduce workflow friction, and support a smoother experience for patients and staff.

By the end of the session, participants will be able to:

• Identify common sources of patient identity friction across the care journey.
• Recognize opportunities to improve coordination between patient access, IT, and service desk teams.
• Apply practical strategies for reducing administrative burden and supporting more efficient, secure workflows.
• Evaluate how connected identity practices can contribute to patient experience, operational performance, and revenue integrity

This sponsored NAHAM webinar provides one (1) NAHAM-approved contact hour.