Developing Access Representatives, Improving Customer Experience On-Demand
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Speaker: Ann Marie Dodd, AVP of Education, Northwell Health
Empower Customer Service: How to Develop Representatives and Improve Customer Experience.
This session will demonstrate the link between effective training programs and improved customer service quality. It will also discuss setting clear expectations for customer interactions including customer service skills, problem solving abilities, and product knowledge. Attendees will also learn how to use data and feedback to identify areas for improvement and provide targeted coaching to team members.
This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.
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Developing Access Representatives, Improving Customer Experience
Recorded 07/23/2025 | 60 minutes
Recorded 07/23/2025 | 60 minutes
This session will demonstrate the link between effective training programs and improved customer service quality. It will also discuss setting clear expectations for customer interactions including customer service skills, problem solving abilities, and product knowledge. Attendees will also learn how to use data and feedback to identify areas for improvement and provide targeted coaching to team members.