Speaker(s): 

Danielle Andujar, CHAM, MBA, Senior Director, Patient Access, Novant Health

Susan Milligan, CHAM, Director, Patient and Guest Experience, Ensemble Health Partners

Brief Description:

Patient Access professionals already have the stories, lessons, and insights that can move our profession forward. The challenge is turning that everyday experience into an article people actually want to read. In this webinar, featured author Susan Milligan shares how her NAHAM article, How Hospitals Can Learn From Disney and Chick-fil-A To Elevate Patient Experience, went from a simple observation to a published piece. Attendees will learn a practical framework for finding their story, writing with clarity and impact, and taking the first steps toward becoming a NAHAM contributor.

Learning Objectives:

By the end of this webinar, participants will be able to:

• Identify workplace experiences and Patient Access insights that could become meaningful article topics.
• Apply a practical framework for turning an operational idea into compelling thought leadership.
• Write with greater clarity, relevance, and impact for Patient Access and leadership audiences.
• Describe how NAHAM members can begin the publication process.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.