Front-Line Staff Series On-Demand Access
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Register
- Individual Member - $45
- Non-Member - $100
- Business Partner - $45
- Tier Plus - $36
- Associate Team Member - $40
- Tier 1 - $40
Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Front-Line Staff Webinar Series.
This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.
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Contains 2 Component(s), Includes Credits
This session will demonstrate the link between effective training programs and improved customer service quality. It will also discuss setting clear expectations for customer interactions including customer service skills, problem solving abilities, and product knowledge. Attendees will also learn how to use data and feedback to identify areas for improvement and provide targeted coaching to team members.
Speaker: Ann Marie Dodd, AVP of Education, Northwell Health
Empower Customer Service: How to Develop Representatives and Improve Customer Experience.
This session will demonstrate the link between effective training programs and improved customer service quality. It will also discuss setting clear expectations for customer interactions including customer service skills, problem solving abilities, and product knowledge. Attendees will also learn how to use data and feedback to identify areas for improvement and provide targeted coaching to team members.
This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/10/2025 at 12:00 PM (EDT)
This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.
This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.
This NAHAM webinar provides one (1) NAHAM-approved contact hour.
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Contains 1 Component(s), Includes Credits
This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.
This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.
This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.
The on-demand recording for this webinar will be made available after the live webinar on September 10.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/12/2025 at 12:00 PM (EST)
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
This NAHAM webinar provides one (1) NAHAM-approved contact hour.
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Contains 1 Component(s), Includes Credits
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.
The on-demand recording for this webinar will be made available after the live webinar on November 12.