Front-Line Staff Webinar Series
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Register
- Individual Member - Free!
- Non-Member - $25
- Business Partner - Free!
- Tier Plus - Free!
- Associate Team Member - Free!
- Tier 1 - Free!
Register now to attend this brand-new Front-Line Webinar series live. This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/12/2025 at 12:00 PM (EST)
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.
This NAHAM webinar provides one (1) NAHAM-approved contact hour.