This webinar is sponsored by Infinx.

Speaker(s): 

Stuart Newsome, CPCO, Vice President, RCM Insights, Infinx Healthcare

Lora Pada, Vice President, Customer Success, Infinx Healthcare

Benj Kamm, Vice President, Product, Infinx Healthcare

Description:

The beginning of a new benefit year can create a major reverification surge for patient access teams as coverage, deductibles, benefits, plan requirements, and prior authorization needs change.

In this educational webinar, Infinx leaders from revenue cycle strategy, client success, and solution development will explore how Patient Access teams can assess their readiness, prioritize patients and payers, and prepare for January volume before it becomes a staffing and revenue problem. The discussion will examine the operational practices and technology capabilities that support a scalable approach, including intelligent automation, payer connectivity, flexible workflows, and human exception management.

Drawing from Infinx’s experience supporting high-volume patient access operations, the speakers will share how these capabilities can work together to protect staff capacity, improve Patient Access, and reduce downstream denials and rework.

Attendees will leave with practical considerations for preparing for related prior authorization requirements and building a more scalable beginning-of-year readiness plan.

After attending this session, participants will be able to:

1. Identify the operational, financial, and Patient-Access risks created by the annual reverification surge, including staffing constraints, incomplete benefit information, scheduling delays, preventable denials, and rework.
2. Evaluate how intelligent automation, payer connectivity, flexible workflows, and human exception support can improve reverification capacity when manual portal work and payer calls cannot scale with beginning-of-year volume.
3. Develop a practical January readiness approach, including how to prioritize patients and payers, prepare for related prior authorization requirements, manage exceptions, and improve workflow visibility.

This sponsored NAHAM webinar provides one (1) NAHAM-approved contact hour.