At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love-based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled "The 10 Principles Of A Love Based Culture," and have monthly book discussions. Many companies treat their employees as just a number, which in return, creates a fear-based culture. They lack trust, empathy, and a good working relationship with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end of the webinar leaders can take away useful tools to strengthen their leadership skills, build trust with their employees, and build and retain strong teams.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.