This presentation will cover Greater Baltimore Medical Center's journey to improve up-front collections by implementing tools to monitor and measure insurance verification and eligibility, collections, registration accuracy and productivity. Detailed examples of the improvements that were made including but not limited to increased co-pay collections, implementation of staff incentives, insurance verification on every registration, address verification, quality checks to prevent common registration errors and denials using an integrated patient access tool, will be shared.

Learning Objectives:

- Have ideas for maximizing the performance in their Patient Access departments.

- Understand the process for selecting a quality assurance system.

- Take home ideas for implementing performance-based incentives for registration staff.

This NAHAM webinar provides 0.50 NAHAM-approved contact hour(s).