This webinar is sponsored by Hollis Cobb. 

Moderator:
Donna Fincher, Key Client Executive, Hollis Cobb

Panelists: 
Philip Quick, Chief Systems Access Operation Officer, University of Chicago Medicine
Lisa Wilson, Director of Patient Access, Bay Health
Heidi Kennedy, MBA, CHFP, CSSGB, Director of Single Business Office, North Mississippi Health Services

Patient Access teams are operating at the center of unprecedented change, and Patient Access leaders are being asked to rethink long-standing processes and adapt to new operational realities.

In this panel discussion, three Patient Access leaders share firsthand perspectives on the forces reshaping the front end of the revenue cycle. Discussions will include:

• what it takes to move from fragmented scheduling practices to consistent, scalable models that support both providers and patients
• the expanding role of the contact center as a central hub for coordinating care
• navigating complex patient needs across multiple specialties and service lines
• the growing impact of payer use of AI to deny or delay prior authorization requests

Attendees will gain practical insights, peer perspectives, and real-world lessons on how Patient Access leaders are adapting strategies today to improve access, support staff, and ensure timely care.

This sponsored NAHAM webinar provides one (1) NAHAM-approved contact hour.