Speaker: Juan Zuluaga and Joemy Soto 

Soft skills are interpersonal traits and characteristics that enable individuals to effectively engage and interact with others. In a professional setting, soft skills such as effective communication, empathy and conflict resolution to name a few, are critical for a cohesive team dynamic, enhanced productivity and overall success.

Join Juan Zuluaga and Joemy Soto from Northwell’s front-end Learning and Organizational Development team as they share the essential soft skills that they employ with their team, which they believe continually contribute to satisfactory team member engagement scores, year after year.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speakers: Juan Zuluaga and Joemy Soto 

Soft skills are interpersonal traits and characteristics that enable individuals to effectively engage and interact with others. In a professional setting, soft skills such as effective communication, empathy and conflict resolution to name a few, are critical for a cohesive team dynamic, enhanced productivity and overall success.

Join Juan Zuluaga and Joemy Soto from Northwell’s front-end Learning and Organizational Development team as they share the essential soft skills that they employ with their team, which they believe continually contribute to satisfactory team member engagement scores, year after year.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on June 18.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love-based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled "The 10 Principles Of A Love Based Culture" and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear-based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love-based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled "The 10 Principles Of A Love Based Culture," and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear-based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on August 20.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
leaders with ideas to drive improvement in their own organizations.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on October 15.