Presented by: Kendra Ask-Carlson, M.S. | Operations Manager | Mayo Clinic 

Explore the journey taken to remove scheduling silos and the resulting efficiencies in workload management.  Discover the benefits cross coverage has on metrics, morale, and the subsequent benefits this work has in automation preparedness.  Discuss strategy with a diverse team of leaders with access, data analytics, project management, communication, and operations expertise.  Educating scheduling staff, sharing regular updates, and providing consistent recognition encourage frontline workforce support and outcomes.

Audience Level: Intermediate

This provides one (1) NAHAM-approved contact hour.