In this course, we’ll learn what root cause analysis (RCA) is, why it is important, and the goals that managers and leaders hope to achieve by utilizing it. We’ll review the steps for conducting an RCA and the various tools that can be used in its implementation.

Learning Basics:

• Recognize the goals of a root cause analysis (RCA)
• Identify the steps for conducting an RCA
• Describe tools available to support the RCA process