Sponsored by ActiumHealth

Speakers: 

Pat Michael, Director of Patient Contact Services, Nebraska Medicine

Carter Dunn, Chief Operating Officer, Actium Health

Join Nebraska Health as they detail their strategic "Delta Project" journey from struggling call centers to operational excellence. Learn how they leveraged Actium Health’s AI Agents to handle repetitive calls to hospital operators, achieve a 85%+ success rate for self-service transfers, and redirect high-performing staff to higher-value patient access functions. This case study examines their implementation strategy, metrics-driven results, and their roadmap to extend AI Agent support to their ambulatory service. Gain practical insights from Nebraska Health's experience to apply to your own access challenges.