Presented by: Keri Johnson, CRCR | Patient Access Communication Coordinator / Supervisor | Ohio Health

With technology ever expanding and patients wanting more control over their personal information and healthcare, Welcome Stations were introduced. This option provides a solution that allows the patient to self-check in for their scheduled appointments, empowering them to manage their healthcare appointment, visits, and finances. In conducting a patient focus group, patients asked for more self-service options and more automation, and Welcome gave them what they asked for.

Audience Level: Intermediate

This provides one (1) NAHAM-approved contact hour.