The Patient Access Champion and SDOH: The Starting Line for Improving the Patient Experience
Includes a Live Web Event on 07/15/2025 at 2:00 PM (EDT)
-
Register
- Individual Member - Free!
- Non-Member - Free!
- Business Partner - Free!
- Tier Plus - Free!
- Associate Team Member - Free!
- Tier 1 - Free!
Patient access and other front-line staff are key players in addressing SDOH and patient-centric care. This presentation will emphasize the importance of their roles and discuss how staff can support SDOH identification and communication. In this webinar, you'll learn strategies for how to become a Patient Access Champion during an insightful discussion of the following:
• Key definitions and the impact of SDOH on patient health and well-being
• The crucial role of patient access staff in identifying and documenting SDOH needs
• Best practices for communicating with patients about SDOH in a sensitive and empathetic way
• Resources and support available to staff, such as screening tools and other workflow considerations
This NAHAM webinar provides one (1) NAHAM-approved contact hour.
This webinar is sponsored by Centauri Health Solutions.
Dawn Carter, BSBA, MHA, CPC, CRC, CPMA, CDEO, CPCO, AAPC Fellow
Senior Director, Health Policy and Regulatory Affairs
Centauri Health Solutions
Dawn Carter is the Senior Director of Health Policy and Regulatory Affairs at Centauri Health Solutions, with over 30 years of experience in the healthcare industry. She has a proven track record of success in developing innovative products and services for the Medicare Advantage, Medicaid, and Commercial health plan markets and is a sought-after industry speaker and author as well as independent consultant and educator.
Dawn holds a Bachelor of Science in Business Administration and a Master of Science in Healthcare Administration and is currently pursuing a Doctorate in Business Administration with a focus on Healthcare Management. She is a member of the American College of Healthcare Executives (ACHE) and is a Fellow of the American Academy of Professional Coders (AAPC). Her extensive AAPC certifications, including the CPC, CRC, CPMA, CDEO, and CPCO and recent appointment to the AAPC National Advisory Board for the 2025 -2027 term further demonstrate her deep commitment to knowledge and expertise in the healthcare field.
Key:
Complete
Next
Failed
Available
Locked