Virtual Congress: Driving Value: Workforce and Technology for a Cost-Conscious Future
-
Register
- Individual Member - Free!
- Non-Member - Free!
- Business Partner - Free!
- Tier Plus - Free!
- Associate Team Member - Free!
- Tier 1 - Free!
The Virtual Congress featured three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.
Track 1: Pre-Encounter
Moderated by: NAHAM President Philip Quick, MPS, CHAM, Chief System Access Operations Officer, University of Chicago Medicine
Contact Center 2.0: Elevating Patient Engagement Without Breaking the Bank
Panelists:
Chris Castellano, VP Customer Experience Center, Banner Health
Namz Rathore, Assistant Vice President Patient Contact Center, Orlando Health Medical Group
Ginger Mallas, MPH, FACHE, Keck Medicine of USC
Optimizing Authorizations: Reducing Delays Without Adding Staff
Panelists:
Tori Wason, Banner Health
Keshia Lewis, Executive Director, Central Precert, WellStar
Ben Colton, ECG Management Consultants
Track 2: Encounter
Moderated by: NAHAM Vice President Becky Peters, CRCR, CHAM, Executive Director Patient Access, Banner Health
The Future of Patient Access to Care: Faster, Smarter, Seamless
Panelists:
Shay Atkins, AVP, Patient Access Services, WellStar
Steve McMillen, Principal, ECG Management Consultants
Tina Sanzone, MHA, BSN, RN, FACHE, Vice President, Operations and Professional Services, Akron Children's
Capacity Management of the Future: Smarter Solutions, Better Outcomes
Panelists:
Tonja Flores, Executive Director, Patient Access Svcs., WellStar
Rhonda Bartlett, Vice President Consumer Experience and Access, New York-Presbyterian
Sarah Kier, MBA, Senior Vice President, Patient Access, Emory Healthcare
Track 3: Post-Encounter
Moderated by: NAHAM Immediate Past-President, Stephanie Benintendi, MBA, CHAM, Director, Finance and Operations, Network of Care, Children's Hospital Colorado
Beyond Denials: Proactive Management for Tomorrow's Revenue Challenges
Panelists:
Kathleen Corn, MBA, CHAM, CHFP, CRCR, VP, Comprehensive Access Svcs, WellStar
Nicole Fountain, CRCE-I, CHAM, Vice President, Revenue Cycle, University of Chicago Medicine
Kelly Mullane, Assistant VP Revenue Cycle Front End, Northwell
Revolutionizing Workforce Strategies: Achieving Growth Without Growing Costs
Panelists:
Erin Schumacher, Director Operations, Patient Family Access Center, Children’s Hospital Colorado
Yelina Mejia, MS, Director of Access to Care and Navigation, RUSH University
Theresa Falcon, MHA, Chief Operating Officer, InterMed
-
Contains 3 Component(s), Includes Credits
The Virtual Congress featured three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.
Track 1: Pre-Encounter
Moderated by: NAHAM President Philip Quick, MPS, CHAM, Chief System Access Operations Officer, University of Chicago Medicine
Contact Center 2.0: Elevating Patient Engagement Without Breaking the Bank
Panelists:
Chris Castellano, VP Customer Experience Center, Banner Health
Namz Rathore, Assistant Vice President Patient Contact Center, Orlando Health Medical Group
Ginger Mallas, MPH, FACHE, Keck Medicine of USCOptimizing Authorizations: Reducing Delays Without Adding Staff
Panelists:
Tori Wason, Banner Health
Keshia Lewis, Executive Director, Central Precert, WellStar
Ben Colton, ECG Management ConsultantsEarn NAHAM Contact Hours: This NAHAM virtual congress provides two (2) NAHAM-approved contact hour to attendees.
-
Contains 2 Component(s), Includes Credits
The Virtual Congress featured three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.
Moderated by: NAHAM Vice President Becky Peters, CRCR, CHAM, Executive Director Patient Access, Banner Health
The Future of Patient Access to Care: Faster, Smarter, Seamless
Panelists:
Shay Atkins, AVP, Patient Access Services, WellStar
Steve McMillen, Principal, ECG Management Consultants
Tina Sanzone, MHA, BSN, RN, FACHE, Vice President, Operations and Professional Services, Akron Children's
Capacity Management of the Future: Smarter Solutions, Better Outcomes
Panelists:
Tonja Flores, Executive Director, Patient Access Svcs., WellStar
Rhonda Bartlett, Vice President Consumer Experience and Access, New York-Presbyterian
Sarah Kier, MBA, Senior Vice President, Patient Access, Emory HealthcareEarn NAHAM Contact Hours: This NAHAM virtual congress provides two (2) NAHAM-approved contact hour to attendees.
-
Contains 2 Component(s), Includes Credits
The Virtual Congress featured three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.
Moderated by: NAHAM Immediate Past-President, Stephanie Benintendi, MBA, CHAM, Director, Finance and Operations, Network of Care, Children's Hospital Colorado
Beyond Denials: Proactive Management for Tomorrow's Revenue Challenges
Panelists:
Kathleen Corn, MBA, CHAM, CHFP, CRCR, VP, Comprehensive Access Svcs, WellStar
Nicole Fountain, CRCE-I, CHAM, Vice President, Revenue Cycle, University of Chicago Medicine
Kelly Mullane, Assistant VP Revenue Cycle Front End, Northwell
Revolutionizing Workforce Strategies: Achieving Growth Without Growing Costs
Panelists:
Erin Schumacher, Director Operations, Patient Family Access Center, Children’s Hospital Colorado
Yelina Mejia, MS, Director of Access to Care and Navigation, RUSH University
Theresa Falcon, MHA, Chief Operating Officer, InterMedEarn NAHAM Contact Hours: This NAHAM virtual congress provides two (2) NAHAM-approved contact hour to attendees.