Regulatory Compliance

Only available as part of a package

This course provides a practical overview of key regulatory and compliance concepts that impact front-end operations and customer interactions. Participants will learn to identify high-yield regulatory requirements, understand how regulations influence day-to-day workflows, and distinguish between commonly confused notices and disclosure requirements.

This session will cover regulatory compliance learning objectives:

Recognize high-yield regulatory concepts
Connect regulations to front-end workflows
Differentiate commonly confused notices
Apply regulatory clues to exam scenarios
Identify emerging compliance priorities

This NAHAM recording provides one (1) NAHAM-approved contact hour.

Rajamathangi Gounder

Senior Educator, Learning and Organizational Development

Northwell Health

Rajamathangi “Raja” Gounder is a healthcare learning and organizational development professional and speaker. Her work focuses on advancing workforce capability, organizational readiness, and >span class="NormalTextRun SCXW255158952 BCX8"> experience through education and innovation.

As a Senior Educator of Learning and Organizational Development at Northwell Health, Raja leads learning and workforce development initiatives supporting Patient Access Services across 21 hospitals. She translates complex healthcare operations into scalable learning solutions and supports the adoption of evolving technologies and workflows. Her work strengthens workforce readiness, promotes operational consistency, and equips healthcare teams to confidently navigate change.

Raja’s multidisciplinary career spans direct patient care, healthcare operations, project management, and organizational development. Her experience as a licensed Physical Therapist Assistant provides a clinical foundation for her work. This perspective continues to shape her approach to workforce development, patient experience, and healthcare transformation.

Raja holds a Master of Health Administration from Hofstra University and a Master of Arts in Exercise Science and Physical Education from Montclair State University. Her professional and academic interests include workforce development, organizational change, and preparing healthcare professionals for technology-enabled healthcare environments.

Beyond her role at Northwell Health, Raja serves on the Board of Directors for the ACE Women’s Network of Connecticut. She also serves as Vice President of Public Relations for Bethel Toastmasters. These leadership roles reflect her commitment to professional advancement, leadership development, and effective communication.

As a speaker, Raja explores patient experience, imposter syndrome, workforce development, and AI adoption in healthcare. She brings a systems-level perspective shaped by her experience in clinical care, healthcare operations, and organizational development. Raja is passionate about equipping healthcare professionals to navigate change and positively influence the patient’s journey.