Learning Center

Master the art of doing more with less. This dynamic session equips healthcare access professionals with proven strategies to optimize staffing, leverage technology, and align resources with organizational goals.

Learn how to forecast demand, build efficient teams, and use data-driven metrics to identify performance gaps. Whether you're preparing for your CHAA certification or looking to elevate your department's operations.

Perfect for Patient Access leaders and professionals who want to transform resource challenges into competitive advantages.

This NAHAM course provides one (1) NAHAM-approved contact hour.

Amber Hermosillo

Amber Hermosillo

Senior Director, Revenue Cycle Education and Quality

Banner Health

Amber Hermosillo serves as the Senior Director of Revenue Cycle Education and Quality at Banner Health, where she leads strategy and operations for the Corporate Education & Quality Department. She oversees critical areas including Patient Access Services, Billing and Collections, Quality, and Vendor Management, ensuring revenue cycle education initiatives directly impact operations and daily cash performance.

Amber leads a team of professionals specializing in auditing, reporting, and education. Together, they develop innovative resources and solutions that empower end users, streamline processes, and drive efficiency across the revenue cycle. Her leadership emphasizes continuous improvement, operational excellence, and high-quality outcomes.

With nearly two decades at Banner Health, Amber has consistently focused on education, process optimization, and quality improvement. She is committed to creating an inclusive workplace where diversity and individual strengths are leveraged to achieve organizational goals.

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Resource Management
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Certificate
1.00 credit  |  Certificate available
1.00 credit  |  Certificate available