Learning Center

Track 1: Pre-Encounter

Only available as part of a package

Track 1: Pre-Encounter

Moderated by: NAHAM President Philip Quick, MPS, CHAM, Chief System Access Operations Officer, University of Chicago Medicine  

Contact Center 2.0: Elevating Patient Engagement Without Breaking the Bank
Panelists:
Chris Castellano, VP Customer Experience Center, Banner Health
Namz Rathore, Assistant Vice President Patient Contact Center, Orlando Health Medical Group
Ginger Mallas, MPH, FACHE, Keck Medicine of USC

Optimizing Authorizations: Reducing Delays Without Adding Staff
Panelists: 
Tori Wason, Banner Health
Keshia Lewis, Executive Director, Central Precert, WellStar
Ben Colton, ECG Management Consultants

Earn NAHAM Contact Hours: This NAHAM virtual congress provides two (2) NAHAM-approved contact hour to attendees.

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Track 1: Pre-Encounter, Session 1
Recorded 01/30/2025  |  90 minutes
Recorded 01/30/2025  |  90 minutes Panelists: Chris Castellano, VP Customer Experience Center, Banner Health; Namz Rathore, Assistant Vice President Patient Contact Center, Orlando Health Medical Group; Ginger Mallas, MPH, FACHE, Keck Medicine of USC;
You must register to access.
Track 1: Pre-Encounter, Session 2
Recorded 01/30/2025  |  60 minutes
Recorded 01/30/2025  |  60 minutes Panelists: Tori Wason, Banner Health; Keshia Lewis, Executive Director, Central Precert, WellStar; Ben Colton, ECG Management Consultants
You must register to access.
Certificate
2.00 credits  |  Certificate available
2.00 credits  |  Certificate available
You must register to access.