The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

Leading hospitals and health systems are reimagining their revenue strategies by embracing artificial intelligence (AI) and automation. This session explores how forward-thinking organizations are transforming patient access through AI-driven solutions—from scheduling and intake to insurance discovery, eligibility and prior authorization. We’ll showcase real-world applications that streamline workflows, reduce administrative burden and improve financial outcomes. Central to these efforts is the role of data: the effectiveness of any AI solution depends on the accuracy, completeness and accessibility of the data it’s built on. We’ll also touch on the emerging role of agentic AI and how it is beginning to shape more dynamic, responsive patient access workflows. Attendees will gain insights into how consolidating vendor partnerships, optimizing data infrastructure and leveraging automation can drive measurable ROI and sustainable improvements in front-end healthcare operations.

With upcoming changes to HIPAA regulations and security requirements on the horizon, healthcare organizations must stay ahead to ensure compliance and avoid potential risks. This webinar is intended to provide the anticipated updates, their impact on healthcare operations, and best practices for preparation. Whether you're a healthcare provider, compliance officer, IT professional, or privacy expert, this webinar will equip you with the insights and strategies needed to navigate the evolving regulatory landscape with confidence.

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organizations.