Patient Access and other front-line staff are key players in addressing SDOH and patient-centric care. This presentation will emphasize the importance of their roles and discuss how staff can support SDOH identification and communication.

With upcoming changes to HIPAA regulations and security requirements on the horizon, healthcare organizations must stay ahead to ensure compliance and avoid potential risks. This webinar is intended to provide the anticipated updates, their impact on healthcare operations, and best practices for preparation. Whether you're a healthcare provider, compliance officer, IT professional, or privacy expert, this webinar will equip you with the insights and strategies needed to navigate the evolving regulatory landscape with confidence.

Join us for this live webinar and virtual Q&A session on the newly launched Ambulatory AccessKeys 1.0 where you will have the opportunity to learn more and contribute your insights. The Ambulatory AccessKeys are a set of key performance indicators (KPIs) and guidelines developed specifically for patient access professionals working in ambulatory care environments. These metrics build on the success of NAHAM’s existing AccessKeys, which have long served as a valuable benchmarking tool for acute care settings. Your input will directly influence how NAHAM refines this important benchmarking tool for ambulatory care.

Imposter syndrome affects professionals across industries, but in healthcare, where high stakes and continuous learning are the norm, its impact can be particularly profound. This webinar will explore how imposter syndrome manifests in healthcare leadership, how it affects career growth and team dynamics, and the strategies individuals and organizations can use to combat it. Join us as we uncover the tools to reframe self-doubt, foster resilience, and create inclusive environments that empower leaders to thrive with authenticity.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled The 10 Principles Of A Love Based Culture, and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams.