Speaker(s):

Jessica Reis, Director, Patient Access Services, Corewell Health

Sarah Richards, Director, Patient Access Operations, Corewell Health

When planning Epic’s welcome implementation at 25+ locations in SE Michigan, we identified that the wrist-band process (application of paper bands) had to be transformed before we deployed self-service devices in scheduled outpatient areas. Providing patients with a seamless and touchless experience meant less registration ‘touches’: How could we execute a process where check-in is done on the kiosk/tablet, which then triggers a wristband to automatically print to unit and adhered by clinical teams?
 
Learning objectives: 

• Understanding the effective change management methods for high-impact change: What worked and what did not? 
• How to organize the work: How did project management framework help us execute the plan? 
• Understanding of Epic’s Welcome build: Highlighting that it is not always a ‘one size fits all’, and where we had to customize based on location. 
• Cross-functional team collaboration as this project involved facilities, Epic, technical field services (among others): explain to audience the importance of coordination. 
• Share how this initiative allowed us to reevaluate other duties that could be moved from registration to allow for a seamless/touchless experience for the patient (one example is gowning instructions).

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

For the final Presentation Skills workshop session, participants will learn practical techniques to captivate your audience by creating meaningful interaction, maintaining attention, and building a strong presenter presence while delivering a presentation. 

Participants will focus on techniques specific to in-person presentations, including body language, eye contact, purposeful movement, vocal delivery, and gestures that enhance connection and credibility. Additional strategies for increasing participation through group activities, role-play exercises, and the use of props will be discussed.

Learning Objectives

• Master engagement techniques for both virtual and in-person presentation environments.
• Learn how to build presenter presence and foster audience interaction across delivery formats.

This NAHAM workshop session provides 1.5 NAHAM-approved contact hours.

Speaker(s): 

Robyn Walsh, Vice President, Patient Financial Services, Memorial Sloan Kettering Cancer Center 

Emily Vlietstra, Associate Director, Impact Advisors

Description:

This session will explore innovative improvement projects designed to optimize key areas of the revenue cycle and Patient Access. Topics include enhancing financial assistance, social work, and other write-off programs; streamlining off-shore authorization workflows; improving single case agreement processes; Medicare secondary payor questionnaire process and simplifying complex transplant-related setups. Participants will gain practical strategies for leveraging technology and process innovation to drive efficiency, accuracy, and collaboration across teams within the electronic health record environment.

 Learning objectives:

• Identify key opportunities for innovation and process improvement within EHR workflows related to financial assistance, social work, and write-off programs.
• Analyze strategies for optimizing complex processes such as off-shore authorization workflows, single case agreements, and transplant-related setups.
• Apply LEAN principles and technology-driven solutions to enhance efficiency, accuracy, and collaboration across interdisciplinary teams.
• Evaluate Memorial Sloan Kettering Cancer Center case studies demonstrating measurable outcomes from EHR optimization and process redesign initiatives.
• Develop actionable steps to implement innovative workflow improvements within their own organizations.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Join NAHAM for the fourth and final installment in the NAHAM New Member Networking Series focusing on NAHAM Educational offerings. Join NAHAM live on October 21 to learn about NAHAM's education and educational benefits for members. After the brief presentation, attendees will break up into breakout rooms to network. Whether you’re looking to connect, learn, or get involved, this series is your gateway to a thriving network. Don’t miss the chance to start building relationships that matter!

Please note this session will not be recorded or available after the conclusion of the webinar.

Join NAHAM quarterly to make the most of your membership benefits and make lasting connections in the community! Each of the sessions will cover distinct topics to allow you to learn more about NAHAM's offerings and connect with other members. Each session includes the following:

1. 20 minute presentation on a NAHAM-topic

2. 10 minute Q&A for attendees after the presentation

3. 25 minute breakout rooms for attendees to network. 

Session 1: NAHAM Systems
This session will include a presentation on utilizing the NAHAM website, NAHAM Learning Center, and Certification Central. After the presentation and Q&A, attendees will self-select breakout rooms consistent with the NAHAM region they reside in to network with each other.

Session 2: Volunteering with NAHAM
This session will provide an overview of volunteering with NAHAM including how to get involved and the types of volunteering activities. After the presentation and Q&A, attendees will self-select a breakout room that represents the volunteering opportunity they are most interested in to network.

Session 3: NAHAM Certifications
This session will cover NAHAM certifications, offering an overview of the benefits of certification, how to become certified and how to maintain your certification. After the presentation and Q&A, attendees will self-select a breakout room consistent with the region they reside in to discuss and network.

Session 4: NAHAM Education
This sessions will give a high level overview of NAHAM educational offerings and the discounts members receive. After the presentation and Q&A, attendees will self-select a breakout room consistent with the region they reside in to network.

Please note: these sessions are interactive Zoom meetings. To make the most of your attendance, we recommend joining with your camera on and the ability to unmute yourself. Sessions will not be recorded. 

The One Big Beautiful Bill Act brings new changes for Patient Access teams. This session offers a clear overview of the Act’s goals and a discussion of its impact on the Patient Access field, including topic areas such as financial counseling, self-pay and the uninsured, ambulatory access, and more. Attendees will also participate in an interactive strategy segment, working through real‑world scenarios to identify readiness gaps and develop practical steps their organizations can take now. 

You’ll roll up your sleeves during an interactive strategy lab, tackling real-world scenarios to uncover readiness gaps and build actionable solutions you can implement right away. Walk away with sharper insight, stronger strategies, and a concrete action plan designed to create a smoother, more transparent patient journey.

This NAHAM session provides 2.5 NAHAM-approved contact hour.

Creating an effective presentation requires intentional design, audience engagement, and instructional strategies that support learning. In this webinar, participants will explore how to design presentations that are visually appealing, learner-centered, and effective across both in-person and virtual environments.

Attendees will learn practical PowerPoint design techniques, discover creative animation and visual enhancement tools, and explore interactive features such as polls and QR codes to increase audience engagement.

Learning Objectives

• Apply adult learning principles to presentation design
• Adapt instructional strategies for both in-person and virtual delivery
• PowerPoint design best practices for clarity and impact
• Creative animation techniques and presentation design tools
• Interactive engagement features, including polls and QR codes

This NAHAM workshop session provides 1.5 NAHAM-approved contact hours.

Elevate Your Impact: Presentation Skills for Healthcare Access Professionals

This three-part presentation skills workshop will cover all the essential presentation skills to create compelling content, design an effective presentation, and captivate your audience. This workshop will include interactive activities to practice the skills learned during the live session.  

This NAHAM workshop provides 4.5 NAHAM-approved contact hour.

A great presentation does more than share information. It tells a story, engages the audience, and drives key messages home. In this webinar, participants will learn how to transform ideas into well-organized, impactful presentations that are clear and compelling.

From defining your core message to creating a logical flow of content, this session will cover practical strategies for structuring presentations that capture attention and maintain engagement. Attendees will explore techniques for organizing information, developing persuasive narratives, and designing presentations that communicate with confidence and purpose.

In this webinar, participants will learn how to:

• Structure content for clarity and impact
• Learn differences in content design for in-person vs. virtual audience

This NAHAM workshop session provides 1.5 NAHAM-approved contact hour.

Join us for an engaging panel discussion featuring past presidents of NAHAM as they share their experiences, lessons learned, and perspectives on women in leadership. Gain valuable insights into navigating career growth, overcoming challenges, fostering professional development, and leading with impact in today's evolving healthcare environment.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.