The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
leaders with ideas to drive improvement in their own organizations.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on October 15. 

Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Patient Access Leadership Webinar Series.

This series is designed for Patient Access leaders who want to strengthen essential leadership skills and explore leadership cultures from a variety of organizations. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love-based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled "The 10 Principles Of A Love Based Culture" and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear-based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Register now to attend this brand-new Leadership Webinar series live. This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organizations. 

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love-based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled "The 10 Principles Of A Love Based Culture," and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear-based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on August 20.

Patient Access and other front-line staff are key players in addressing SDOH and patient-centric care. This presentation will emphasize the importance of their roles and discuss how staff can support SDOH identification and communication. In this webinar, you'll learn strategies for how to become a Patient Access Champion during an insightful discussion of the following:

• Key definitions and the impact of SDOH on patient health and well-being

• The crucial role of Patient Access staff in identifying and documenting SDOH needs

• Best practices for communicating with patients about SDOH in a sensitive and empathetic way

• Resources and support available to staff, such as screening tools and other workflow considerations

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

This webinar is sponsored by Centauri Health Solutions.

Speakers: Juan Zuluaga and Joemy Soto 

Soft skills are interpersonal traits and characteristics that enable individuals to effectively engage and interact with others. In a professional setting, soft skills such as effective communication, empathy and conflict resolution to name a few, are critical for a cohesive team dynamic, enhanced productivity and overall success.

Join Juan Zuluaga and Joemy Soto from Northwell’s front-end Learning and Organizational Development team as they share the essential soft skills that they employ with their team, which they believe continually contribute to satisfactory team member engagement scores, year after year.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speaker: Katie Harwood, CHAM, Business Services Manager, University Healthcare

Earning the CHAA and CHAM credential demonstrates knowledge and experience in providing quality services in registration and all of its support processes to patients, providers, and payers. Interested in applying for the CHAA or the CHAM exam? View this webinar and virtual Q&A session on the updated CHAA and CHAM eligibility requirements.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speakers: Autumn Mayhew, Candice Tadlock, and Jeni Erikson

Join us for this live webinar and virtual Q&A session on the newly launched Ambulatory AccessKeys 1.0 where you will have the opportunity to learn more and contribute your insights. The Ambulatory AccessKeys are a set of key performance indicators (KPIs) and guidelines developed specifically for patient access professionals working in ambulatory care environments. These metrics build on the success of NAHAM’s existing AccessKeys, which have long served as a valuable benchmarking tool for acute care settings. Your input will directly influence how NAHAM refines this important benchmarking tool for ambulatory care. 

This NAHAM webinar provides one (1) NAHAM-approved contact hour.