Patient access and other front-line staff are key players in addressing SDOH and patient-centric care. This presentation will emphasize the importance of their roles and discuss how staff can support SDOH identification and communication. In this webinar, you'll learn strategies for how to become a Patient Access Champion during an insightful discussion of the following:

• Key definitions and the impact of SDOH on patient health and well-being

• The crucial role of patient access staff in identifying and documenting SDOH needs

• Best practices for communicating with patients about SDOH in a sensitive and empathetic way

• Resources and support available to staff, such as screening tools and other workflow considerations

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

This webinar is sponsored by Centauri Health Solutions.

Speaker: Wynona Raby

With upcoming changes to HIPAA regulations and security requirements on the horizon, healthcare organizations must stay ahead to ensure compliance and avoid potential risks. This webinar is intended to provide the anticipated updates, their impact on healthcare operations, and best practices for preparation. Whether you're a healthcare provider, compliance officer, IT professional, or privacy expert, this webinar will equip you with the insights and strategies needed to navigate the evolving regulatory landscape with confidence.

Learning Objectives:

- Key expected changes to HIPAA privacy and security rules
- Potential compliance challenges and how to address them
- Best practices for strengthening security measures and data protection
- Steps organizations should take now to prepare for regulatory change

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speaker: Rajamathangi Gounder, Learning and Organizational Development Specialist, Northwell Health

Imposter syndrome affects professionals across industries, but in healthcare, where high stakes and continuous learning are the norm, its impact can be particularly profound. This webinar will explore how imposter syndrome manifests in healthcare leadership, how it affects career growth and team dynamics, and the strategies individuals and organizations can use to combat it. Join us as we uncover the tools to reframe self-doubt, foster resilience, and create inclusive environments that empower leaders to thrive with authenticity.

By the end of this webinar, participants will be able to:

- Identify the signs and triggers of imposter syndrome in healthcare professionals and leaders.
- Implement practical strategies to reframe self-doubt, embrace growth, and celebrate achievements.
- Recognize the role of workplace culture, leadership, and equity in mitigating imposter syndrome and fostering supportive environments.
- Develop actionable steps to build self-awareness and seek mentorship or peer support.
- Apply techniques to lead with authenticity and empower teams while navigating their own imposter feelings.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

In this course, we’ll learn what root cause analysis (RCA) is, why it is important, and the goals that managers and leaders hope to achieve by utilizing it. We’ll review the steps for conducting an RCA and the various tools that can be used in its implementation.

Learning Basics:

• Recognize the goals of a root cause analysis (RCA)
• Identify the steps for conducting an RCA
• Describe tools available to support the RCA process

In this course, we’ll learn about managing a project, big or small, from its conception to its completion. We’ll define what project management is, as well as the difference between a project leader and a project manager. We’ll go over the five phases of project management and some commonly used project management plans.

Learning Basics:

• Define what project management is
• Recognize the differences between a Project Leader and a Project Manager
• Name the five phases of a project plan and identify the key components of each
• Recognize commonly used project management plans

Analytical thinking is a way to explore topics and problems by breaking down the whole into parts to see how the pieces relate to one another. This way, one can also understand the big picture more clearly. This course examines the steps of the problem-solving process, and how to move from identifying problems to finding solutions using analytical thinking tools and techniques.

Learning Basics:

• Define analytical thinking in relation to problem-solving
• Define the steps in the analytical thinking process
• Choose data collection techniques that will effectively aid in understanding and solving problems
• Identify tools and techniques to utilize for analytical thinking
• Choose how to approach a problem and reach a solution using analytical thinking

In this course, we’ll learn about what succession planning is and why it is important, as well as the various impacts a smooth and coordinated succession planning process can have on the overall organization. We’ll look at how to properly conduct exit interviews and obtain useful information through them, and we’ll touch upon how to improve employee retention rates. And we’ll also examine strategies for planning the succession process, including your own.

Learning Basics:

• Define what succession planning is and why it is important
• Describe strategies managers and leaders can use to continuously engage, support, develop, and retain staff
• Define steps to create an effective succession initiative in your area
• Describe employer and employee responsibilities

In this course, we will outline the processes of goal-setting and job enrichment and how they are related to improved performance in all areas of an organization. 

Learning Basics:

• Examine the significance of attitude in relation to overall success 
• List the key tasks of goal-setting 
• Determine how to set goals and follow the process of Management by Objectives (MBO) 
• Develop ways to create an environment that promotes job enrichment

In this course, we’ll learn about what service excellence means and its core aspects, practices, and values. We’ll talk about communication (verbal and non-verbal), etiquette for discussions in-person and over phone, and making appropriate apologies when things go wrong.

Learning Basics:

• Define the purpose of service excellence and its key values
• Name strategies for successful communication and service
• Identify features of phone and email etiquette

Budgeting and reporting are primary responsibilities of management, and it is imperative that the areas that need corrective action are recognized. Through comparing current and historical productivity, while taking into consideration consistency and trends, it can be determined if labor resources are being used efficiently. This course covers monitoring productivity and management reporting.

Learning Basics:

• Identify how productivity measurement improves efficiency for healthcare organizations 
• Define the four different categories of individual cost behaviors 
• Name the steps of management reporting 
• Name the information included in a financial assessment 
• Differentiate between the four types of variance