Speaker: Godlee Davis, ADR, Regional President, Eligibility Operations, Elevate Patient Financial Solutions®

Review of recent Medicaid updates, including changes to Medicaid funding and coverage requirements related to the One Big Beautiful Bill Act (OBBBA). Strategies to effectively navigate and minimize the negative impact of these changes will also be discussed.

Learning Objectives:

• Overview of the current legislation and its impact on Medicaid eligibility and enrollment
• How health systems and their patients will be affected by this change
• Best practices to mitigate the impact

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Front-Line Staff Webinar Series.

This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

Register now to attend this brand-new Front-Line Webinar series live. This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on November 12. 

Speaker: Jonathan Wiik, VP of Health Insights, FinThrive

As the healthcare industry continues to evolve, we need to embrace the disruption and change the denials paradigm. Denials should not be an accepted part of the healthcare revenue cycle. The focus on denials management needs to shift to denials prevention. As decisions in one area can affect other areas, there needs to be strategic alignment across the C-Suite, RCM Leaders and Managed Care. When all the key stakeholders are working in concert with each other, we have the opportunity to stop denials before they happen.

 Learning Objectives:

• Identify the key stakeholders for denial prevention and their relationship to each other
• Illustrate the top causes for denials and how to solve for them, including prior authorization, coding errors and coverage issues
• Evaluate how technology can be utilized to prevent denials and how it can be successfully adopted for a seamless integration to your workflow

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

Speakers: Tom Herrmann, VP Revenue Cycle Transformation 

Joosua Danson, Senior Automation Engineer

This webinar will showcase two types of healthcare automation designed to streamline workflows and reduce manual effort.

Use Case 1: Prior Authorization Automation
We’ll explore how different components of the prior authorization process can be automated to help staff complete requests faster while shifting focus to exceptions rather than manual entry. You’ll also see why seamless integration with your existing workflow and EHR is essential for success.

Use Case 2: Fax-to-EHR Automation
The second example highlights a more complex process that combines multiple technologies. This automation enables end-to-end transcription of incoming faxes, such as orders and referrals directly into the EHR. As with prior authorization, staff only need to manage exceptions, such as incomplete or missing information requiring follow-up.

This NAHAM webinar provides one (1) NAHAM-approved contact hour.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
leaders with ideas to drive improvement in their own organizations.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

The on-demand recording for this webinar will be made available after the live webinar on October 15. 

Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Patient Access Leadership Webinar Series.

This series is designed for Patient Access leaders who want to strengthen essential leadership skills and explore leadership cultures from a variety of organizations. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

Presented by:

Heather Porter, Patient Experience Specialist, Children's Healthcare of Atlanta

Kevin Jennings, Director of Patient Access, Children's Healthcare of Atlanta

This de-escalation education session will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. By recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.