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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/12/2025 at 12:00 PM (EST)

    Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

    Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

    This NAHAM webinar provides one (1) NAHAM-approved contact hour.

    • Register
      • Early bird pricing available!
      • Individual Member - Free!
      • Non-Member - $25
      • Business Partner - Free!
      • Tier Plus - Free!
      • Associate Team Member - Free!
      • Tier 1 - Free!
      • Regular Price after 11/12/2025 12:00 PM
      • Individual Member - $20
      • Non-Member - $30
      • Business Partner - $20
      • Tier Plus - $16
      • Associate Team Member - $17
      • Tier 1 - $17
    • More Information
  • Contains 1 Component(s), Includes Credits

    Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

    Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.

    This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

    The on-demand recording for this webinar will be made available after the live webinar on November 12. 

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/15/2025 at 12:00 PM (EDT)

    The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

    The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

    This NAHAM webinar provides one (1) NAHAM-approved contact hour.

    • Register
      • Early bird pricing available!
      • Individual Member - Free!
      • Non-Member - $25
      • Business Partner - Free!
      • Tier Plus - Free!
      • Associate Team Member - Free!
      • Tier 1 - Free!
      • Regular Price after 10/25/2025 12:00 PM
      • Individual Member - $20
      • Non-Member - $30
      • Business Partner - $20
      • Tier Plus - $16
      • Associate Team Member - $17
      • Tier 1 - $17
    • More Information
  • Contains 1 Component(s), Includes Credits

    The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

    The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip 
    leaders with ideas to drive improvement in their own organizations.

    This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

    The on-demand recording for this webinar will be made available after the live webinar on October 15. 

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/10/2025 at 12:00 PM (EDT)

    This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

    This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings.  Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

    This NAHAM webinar provides one (1) NAHAM-approved contact hour.

    • Register
      • Early bird pricing available!
      • Individual Member - Free!
      • Non-Member - $25
      • Business Partner - Free!
      • Tier Plus - Free!
      • Associate Team Member - Free!
      • Tier 1 - Free!
      • Regular Price after 09/10/2025 12:00 PM
      • Individual Member - $20
      • Non-Member - $30
      • Business Partner - $20
      • Tier Plus - $16
      • Associate Team Member - $17
      • Tier 1 - $17
    • More Information
  • Contains 5 Product(s)

    This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

    Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Front-Line Staff Webinar Series.

    This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.

  • Contains 2 Product(s)

    This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

    Register now to attend this brand-new Front-Line Webinar series live. This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

    • Register
      • Individual Member - Free!
      • Non-Member - $50
      • Business Partner - Free!
      • Tier Plus - Free!
      • Associate Team Member - Free!
      • Tier 1 - Free!
    • More Information
  • Contains 1 Component(s), Includes Credits

    This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

    This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

    This recorded NAHAM webinar provides one (1) NAHAM-approved contact hour.

    The on-demand recording for this webinar will be made available after the live webinar on September 10. 

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 08/28/2025 at 1:00 PM (EDT)

    More than 50% of the 450 million claims that are denied each year are overturned. It sounds like a silver lining — until you learn that it costs providers $20 billion to do it. “Yes, these denials ultimately get overturned, but the appeal process is time-consuming, complex, and error-prone for providers,” says Matt Hawkins, Waystar CEO. Join this session to uncover cutting-edge tactics for preventing denials before they happen.

    This webinar is sponsored by Waystar.

    Speaker: Justin Roepe, Solution Strategist, Waystar

    More than 50% of the 450 million claims that are denied each year are overturned. It sounds like a silver lining — until you learn that it costs providers $20 billion to do it.

    “Yes, these denials ultimately get overturned, but the appeal process is time-consuming, complex, and error-prone for providers,” says Matt Hawkins, Waystar CEO.

    Join this session to uncover cutting-edge tactics for preventing denials before they happen. We’ll start with a deep dive on the state of denials today before getting tactical by focusing on:
    • Why and where denial prevention fails
    • Tips for creating a successful prevention strategy
    • Proven plans for streamlined appeal creation
    • Using AI and automation to remove manual tasks and improve prioritization
    • The potential of generative AI to appeal denials with little to no human intervention

    We’ll also reveal how organizations are leveraging denial prevention to mitigate staffing shortages, eliminate frontend errors, and maximize their use of data and technology.

    This NAHAM webinar provides one (1) NAHAM-approved contact hour.

    • Register
      • Individual Member - Free!
      • Non-Member - Free!
      • Business Partner - Free!
      • Tier Plus - Free!
      • Associate Team Member - Free!
      • Tier 1 - Free!
    • More Information
  • Contains 5 Product(s)

    This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organization.

    Purchase this On-Demand Webinar Package to access both the live and recorded content from the entire Patient Access Leadership Webinar Series.

    This series is designed for Patient Access leaders who want to strengthen essential leadership skills and explore leadership cultures from a variety of organizations. Even if you miss a live session, your purchase includes access to all webinar recordings so you can catch up anytime and learn at your own pace.