This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organization.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled The 10 Principles Of A Love Based Culture, and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams.

This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organizations.

More than 50% of the 450 million claims that are denied each year are overturned. It sounds like a silver lining — until you learn that it costs providers $20 billion to do it. “Yes, these denials ultimately get overturned, but the appeal process is time-consuming, complex, and error-prone for providers,” says Matt Hawkins, Waystar CEO. Join this session to uncover cutting-edge tactics for preventing denials before they happen.

This de-escalation education will include redefining customer service by focusing on individual perceptions and expectations. Participants will learn to build confidence through effective communication during openings and closings. Recognizing that our routine can be someone else's extreme, we'll emphasize the importance of clear objectives, impactful communication, and addressing dissatisfiers with empathy to transform experiences.

This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

This webinar series is designed for Front-Line Patient Access Staff who are looking to learn more on Customer Service, De-escalation/Patient Experience and Accountability.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.

Addressing accountability starts on the front-line through Patient Access supervisors to promote higher quality, efficiency and effectiveness in their staff’s roles. Accountability should be recognized in having a growth mindset, encouraging oneself and each other through acknowledging oneself and promoting reliability in your organization. Our front-line leadership holds their staff accountable through encouraging staff to have a growth-mindset, encouraging communication and feedback through teamwork, and helping our front-line staff through self-awareness.