Join us for this live webinar to learn more about the updates to the CHAA and CHAM eligibility requirements.

This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organization.

Soft skills are interpersonal traits and characteristics that enable individuals to effectively engage and interact with others. In a professional setting, soft skills such as effective communication, empathy and conflict resolution to name a few, are critical for a cohesive team dynamic, enhanced productivity and overall success. Join Juan Zuluaga and Joemy Soto from Northwell’s front-end Learning and Organizational Development team as they share the essential soft skills that they employ with their team, which they believe continually contribute to satisfactory team member engagement scores, year after year.

This webinar series is designed for Patient Access Leaders who are looking to develop essential leadership skills and to learn about the leadership cultures from different organizations.

Patient access and other front-line staff are key players in addressing SDOH and patient-centric care. This presentation will emphasize the importance of their roles and discuss how staff can support SDOH identification and communication.

At UT Southwestern in the department of patient financial access services (PFAS), we operate in a love based culture. We use this practice from the highest level, the AVP down to the frontline. All leadership in the PFAS department read the book titled The 10 Principles Of A Love Based Culture, and had monthly book discussions. A lot of companies treat their employees as just a number, which in return, can create a fear based culture. They lack trust, empathy, and good working relationships with the employees they supervise. Our department focuses on hiring good people and providing them with the tools to be excellent leaders who treat their employees with respect, compassion, and understanding. We hope in the end leaders can take away from this webinar useful tools to strengthen their leadership skills, build trust with their employees and build and retain strong teams.

The goal of this webinar is to bring together executive leaders in revenue cycle management to candidly discuss the real-time challenges plaguing patient access departments nationwide. Attendees will gain insight into how leading organizations are addressing issues such as staffing shortages, insurance verification delays, scheduling inefficiencies, EHR transitions, and the role of technology. This panel aims to provide both strategic guidance and peer-driven insights to equip leaders with ideas to drive improvement in their own organizations.